Refund policy

At Imperial Rooms, we want every space in your home to feel comfortable, stylish, and complete. If something isn’t quite right, our return process is designed to be clear, fair, and easy to follow.

1. Return Eligibility & Timeframe

You may return items within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused and in original condition
  • Products must be in original packaging
  • Items must be suitable for resale condition

Eligible categories include home decor items such as rugs, soft furnishings, storage products, and household accessories.

2. Return Process

We aim to make returns simple and stress-free. Once your returned item is received, it will be processed within 4–7 days.

Steps:

  1. Contact our support team at service@imperialroomsshop.com
  2. Receive return instructions from our team
  3. Send the item back using a tracked shipping service
  4. Once received, we inspect and process your return within 4–7 days

3. Refund Timeframe

Once your return is approved, your refund will be issued within 2–3 weeks.

Please note:

  • Refunds are processed to the original payment method (Visa or MasterCard)
  • Processing time may vary depending on your bank or card provider

4. Exchange Policy

We offer exchanges for:

  • Damaged items
  • Defective products
  • Incorrect items received

Once we receive and inspect the returned item, a replacement will be shipped if available.

5. Return Shipping Costs

Return shipping responsibility depends on the reason for return:

  • If the return is due to a change of mind, the customer is responsible for return shipping costs
  • If the item is defective, damaged, or incorrect, we will cover return shipping costs

6. Shipping Information

We ship globally, excluding Asia and remote regions.

Delivery details:

  • Standard Shipping (DHL/FedEx): 7–14 days – $12.95
  • Free EMS Shipping: 12–24 days – free for orders over $50
  • Order processing time: 4–7 days

7. Payment Methods

We accept secure payments via:

  • Visa
  • MasterCard

8. Non-Returnable Items & Exceptions

Some items may not be eligible for return, including:

  • Items that show signs of use or damage not caused during delivery
  • Products returned after the 30-day return period
  • Items without original packaging

9. Need Help?

If you have any questions about your order, return, or refund, please contact us at service@imperialroomsshop.com.
Our support team is here to help you shop with confidence and peace of mind.