Shipping policy

At Imperial Rooms, we are committed to delivering your home essentials safely, efficiently, and with care. From the moment you place an order to the moment it arrives at your door, we ensure a smooth and transparent shipping experience.

1. Order Processing Time

All orders are carefully prepared and processed within 4–7 days.

During this time, we:

  • Verify your order details
  • Prepare and package your items securely
  • Conduct quality checks before dispatch

Please note that processing time is separate from delivery time.

2. Shipping Methods

We offer two reliable international shipping options:

Standard Shipping (DHL / FedEx)

  • Delivery time: 7–14 days
  • Shipping fee: $12.95
  • Includes full tracking and fast international courier service

This option is ideal for faster delivery with secure handling.

Free Shipping (EMS)

  • Delivery time: 12–24 days
  • Free for orders over $50
  • Includes tracking number for order updates

This option is designed for customers who prefer a more economical delivery choice.

3. Shipping Coverage

We ship globally, excluding Asia and remote regions.

If your location is not serviceable, our checkout system will notify you before completing your order.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can:

  • Track your parcel in real time
  • Monitor delivery updates from dispatch to arrival

If you need assistance, contact us at service@imperialroomsshop.com

5. Delivery Information & Signature

To ensure safe delivery:

  • Some orders may require a signature upon arrival
  • Please ensure someone is available to receive the parcel
  • If delivery is missed, the courier may leave instructions for re-delivery or pickup

We carefully package all items—especially fragile home decor—to minimize damage during transit.

6. Customs, Duties & Taxes

For international orders:

  • Customs duties, import taxes, or local fees may apply depending on your country’s regulations
  • These charges are not included in the item price or shipping fee
  • Customers are responsible for any additional customs charges upon delivery

We recommend checking local import policies before placing your order.

7. Shipping Delays

While we work with trusted carriers such as DHL, FedEx, and EMS, delays may occasionally occur due to:

  • Customs clearance
  • Weather conditions
  • High seasonal demand

We appreciate your patience and always aim to deliver as quickly as possible.

8. Need Help?

If you have any questions about your delivery, please contact us:

Email: service@imperialroomsshop.com

We are here to ensure your Imperial Rooms order arrives safely and smoothly, bringing comfort and style straight to your home.