Terms of service

Welcome to Imperial Rooms. These Terms of Service explain the rules and conditions that apply when you browse, shop, or interact with our website. By using our store, you agree to these terms, designed to ensure a safe, transparent, and enjoyable shopping experience.

1. Overview

Imperial Rooms operates a global online retail store specializing in home decor products including rugs, curtains, soft furnishings, storage solutions, household essentials, and accessories.

Our goal is to provide stylish, practical, and affordable home living products delivered with care and reliability.

2. Definitions

  • “We”, “Us”, “Our” refers to Imperial Rooms
  • “You”, “Customer” refers to any user or buyer on our website
  • “Website” refers to our online store and related services
  • “Products” refer to all items available for purchase

3. Account Responsibility

You may be required to create an account to place orders.

You agree to:

  • Provide accurate and complete information
  • Keep your login details secure
  • Be responsible for all activity under your account

We reserve the right to suspend accounts involved in misuse, fraud, or suspicious activity.

4. Orders & Contract

Once you place an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance.

A binding contract is formed only when:

  • Payment is successfully processed
  • The order is accepted and dispatched by us

We reserve the right to cancel or refuse any order due to stock issues, payment issues, or suspected fraud.

5. Pricing & Payment

All prices are displayed in USD unless otherwise stated.

We accept secure payments via:

  • Visa
  • MasterCard

Prices may change at any time, but changes will not affect confirmed orders.

6. Shipping & Delivery

We deliver to global markets excluding Asia and remote regions.

Processing and delivery times:

  • Order processing: 4–7 days
  • Standard Shipping (DHL/FedEx): 7–14 days, fee $12.95
  • Free Shipping (EMS): 12–24 days, free for orders over $50

Delivery times are estimates and may vary due to customs or carrier delays.

7. Returns, Refunds & Warranty

We want you to feel confident in every purchase.

Return Policy

You may return items within 30 days of receiving your order.

After we receive your return:

  • Processing time: 4–7 days
  • Refund time: 2–3 weeks, depending on your card provider

Refunds are issued to the original payment method (Visa or MasterCard).

Product Condition Rules

  • Items must be unused and in original packaging
  • Customers are responsible for return shipping unless the item is faulty

Warranty & Quality Assurance

  • Home decor & soft furnishings: 30-day quality assurance covering manufacturing defects and transit damage reported within 24 hours with photos
  • Curtains, rugs, storage items: damage or defects must be reported within 24 hours of delivery
  • Accessories: must be reported within a reasonable inspection period after delivery

We always aim to resolve issues fairly, whether through replacement, refund, or store credit.

8. Intellectual Property

All content on this website—including images, designs, branding, product descriptions, and layout—is owned by Imperial Rooms and protected by intellectual property laws.

You may not:

  • Copy, reproduce, or distribute our content without permission
  • Use our branding or materials for commercial purposes

If you submit reviews, comments, or content, you grant us a worldwide, royalty-free license to use, display, and reproduce that content for marketing or operational purposes.

9. User Conduct

You agree not to:

  • Use the website for illegal or fraudulent activity
  • Interfere with website performance or security
  • Provide false identity or payment information
  • Resell products without authorization
  • Upload harmful software or attempt unauthorized access

We reserve the right to block access for violations of these rules.

10. Limitation of Liability

We aim to provide accurate product information and reliable service. However:

  • We are not responsible for delays caused by customs or carriers
  • We are not liable for indirect or incidental damages arising from use of our products
  • Product colors and appearance may vary slightly due to screen differences

Our total liability is limited to the amount paid for the relevant order.

11. Changes to Terms

We may update these Terms of Service from time to time. Any updates will be posted on this page. Continued use of the website means you accept the updated terms.

12. Governing Law

These Terms are governed by the laws applicable in Saskatoon, Saskatchewan, Canada, where our business is registered.

Any disputes shall be handled under the jurisdiction of the relevant courts in this region.

13. Contact Us

If you have any questions about these Terms, please contact us:

Email: service@imperialroomsshop.com

We are always here to help ensure a smooth and trustworthy shopping experience at Imperial Rooms.